Last updated: May 2021
These Terms & Conditions (hereby referred to as "Terms") serve to govern the use and access of our order contact form and correspondence with our subcontracted social media account managers (hereby referred to as "Service").
These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, affiliates, customers, and/ or contributors of content.
Please go through these Terms carefully and thank you for looking into our Terms, as they are essential to understand!
Terms are Legally Binding
When we use the words "WolfGrowth," "we," "our," or "us" throughout this policy, we're referring to WolfGrowth Inc., which is understood as the intermediary Company that connects "Account Managers" to provide the Customer with Services listed on our Website. When we talk about "Services" in this policy, we refer explicitly to the actions committed by Account Managers to help you grow your social media accounts.
You are an Authorized Member of Our Community, And Your Account Is Managed
A company, organization, or other qualified third parties we refer to in these Terms are considered the "Customer." Being a Customer effectively makes you a member of our Community. Every member of our Community is provided a communication channel to an "Account Manager." In and beyond these Terms is understood as a third-party; subcontracted person(s) that offers Services on behalf of the Customer. An Account Manager is granted access to the social media account(s) of the Customer, thus allowing for the fulfillment of Services.
For you, this means:
Your Customer Data is accessed discreetly both by WolfGrowth and by a third party, sub-contracted account managers to improve the delivery of Services. You agree to allow access to Customer Data upon registering for access to our Services under a "Contract," activated upon Customer Registration. This contract holds our commitment to delivering Services to the Customer through the delegation of tasks to a subcontracted Account Manager.
The Customer Must Be Aged 18 or Over
Services we provide are strictly unavailable to children under the age of 18. If a child under 18 has provided us with their information without a consenting parent/guardian, be sure to contact us immediately.
The Customer Is Bound to Contract Periods
These Terms remain in effect until the end of the Customer's billing cycle. The Customer is entitled to cancel their contract with us without prior notice or given reason. The Customer is required to cancel their billing at least ONE (1) day before the following billing cycle.
Otherwise, the Customer is obliged to fulfill the last month of the billing before cancellation. Please note that pausing an account does not cancel the subscription and related charges.
Billing Cancellation Example
The Customer is due to be billed on 31st March to provide Services from 31st March to 30th April 2019.
Scenario 1 – The Customer cancels on 31st March: The Customer will still pay for services supplied for 31st March – 30th April 2019. The Customer will not be billed on 30th April, for May.
Scenario 2 – The Customer cancels before 30th March: The Customer will not pay for 31st March – 30th April 2019. The Customer shall not receive any Services after 30th March.
The Customer Agrees To Limitation of Liability
Services provided by Account Managers of WolfGrowth will not be held accountable to the Company, WolfGrowth Inc. The Company may not be held liable for any potential damages incurred. Depending on the circumstance, we may directly step in and take what we deem appropriate action against the Customer or Account Manager (including the disabling of accounts on the WolfGrowth website).
The Customer Agrees To The Refund Policy as Described
Refund requests are reviewed on a case-by-case basis. The refund policy as described in terms of Service does not serve as a guarantee of refund. Typically, only new customers may be eligible for a refund. Multiple factors are taken into consideration, which may include (but are not limited to): the amount of account management provided, amount of followers received, date of subscription, events of force majeure, contract period binding, subscription type, experience with the Service, account manager feedback, targeting as defined by the Customer.
Refund requests based on performance issues of account management are reviewed on a case-by-case basis. Proposals may include but are not limited to slow growth or irrelevant quality of followers and likes. While the Company strives to render Services as best as possible through the Intermediary, the Company is under no obligation to fulfill refund requests.
Refunds due to Management Quality
Refund requests based on the quality of account management are reviewed on a case-by-case basis. Requests may include but are not limited to actions taken by their account manager that extend beyond the scope of the Agreement, such as inappropriate likes or commenting and following. While the Company strives to render Services through the Intermediary, the Company is under no obligation to fulfill refund requests.
Refunds due to Recurring Subscription Billing Agreement
Should the Customer submit a refund request due to the Customer not being aware of a recurring subscription, the Company can fulfill said requests at its sole discretion. Generally, it is the Customer's responsibility to understand the nature of their Billing Agreement, which is expressly mentioned on the Pricing section of the Website and during the checkout process of the Company's designated payment provider.
Refunds due to Unexpected Service
Should the Customer request a refund on the basis that the Service is not as expected, the Company can fulfill such refund requests at its sole discretion. If the Customer has been offered a 3 (three) days trial without obligation to enter a Billing Agreement with the Company. The trial period is for the evaluation purposes of the Customer. As such, and while the Company strives to render Services as best as possible through the Intermediary, the Company is under no obligation to fulfill refund requests if the Customer claims Service is not as expected.
Refunds due to Untimely Cancellation
Should the Customer cancel the Billing Agreement with the Company in an untimely fashion, the Company can fulfill said refund request at its sole discretion. In most instances, the Customer is offered Services for the rest of the paid month. Should an untimely cancellation occur within a reasonable timeframe as determined by the Company, the Customer may be eligible to a refund.
Refunds due to Inactivity
Should the Customer request a refund due to account inactivity caused by technical issues and the non-participation of the Intermediary account manager, the Company may issue a refund at its sole discretion. Refunds in such instances are typically fulfilled when the issue cannot be solved within a reasonable timeframe as determined by the Company. As such, refund requests are reviewed on a case-by-case basis.
Refunds due to Double Charge
Should the Customer enter an additional billing agreement with the Company that renders the first billing agreement obsolete, the Customer may be double-charged by mistake. In such instances, the Company shall always endeavor to refund the Customer in a reasonable timeframe as determined by the Company.
If you believe you should be issued a refund, please reach out to our support team with full details of your request. While we strive to be as fair as possible when reviewing a refund request, please keep in mind that refunds are usually provided only in extreme circumstances.
Discrepancies & Agreement to Terms
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted. You involve (a) transmissions over various networks and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use the service, or access the service or any contact on the website through which the service is provided without explicit written permission.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
We may provide you with access to third-party tools that we neither monitor nor have any control or input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Modifications to the Services and Prices
Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page.
At our sole discretion, we reserve the right to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Thank you for your understanding and cooperation. Let's grow your social media together!